Warren Wilson College Catalog 07-08

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Computing Services: 12 students -- The Computing Services Crew staffs the Help Desk and Bannerman Computer Lab. Help Desk duties include answering questions submitted by telephone, e-mail, and in person; completing work requests and scheduling repair work; monitoring campus computer labs; monitoring the campus ethernet network and the connection to the Internet; and providing assistance to students using the computer lab. Help Desk workers who wish to do repair work will receive training each week. A qualified applicant will be a self-motivated student who is proficient in using the software packages available on campus, who is able to work some evening or weekend shifts, and who is willing to make a two-year commitment to the crew.

Crewmembers working in repair are responsible for the installation and maintenance of all the microcomputers on campus. In addition, they work on ethernet network wiring and termination, operating system installation and maintenance (Windows XP, Mac OS X, Linux ), and troubleshooting in all areas of computer technology. Qualified repair techs must have served for one semester on the Help Desk Crew or have had exceptional previous computer repair experience.

Crew members working in repair are responsible for the installation and maintenance of all the microcomputers on campus. In addition, they work on ethernet network wiring and termination, operating system installation and maintenance (Windows XP, Mac OS X, Linux ), and troubleshooting in all areas of computer technology. Qualified repair techs must have served for one semester on the Help Desk Crew or have had exceptional previous computer repair experience.