Computing Services FAQ

INTERNET / WIRELESS
Is there wireless Internet on campus?
How do I connect to the wireless network?
How fast is the Internet?
Can I setup my own wireless network in my room?
Do you allow P2P or Torrent traffic through your network?

USER ACCOUNTS
What is included with my account?
How long do I keep my account?
How do I reset my password?
How can I avoid phishing scams?
How do I connect to my Google Drive or home directory (M drive)?

NEW STUDENTS
Do you require students to bring computers?
What type of computer should I bring to College?
What Antivirus software is recommended?
What Office software is recommended?
Do you offer any hardware or software discounts?
What else should I bring?

PRINTING
What is my print quota?
How is printing cost calculated?
Does unused print quota roll over?
If my class requires more printing, may I have a larger free quota?
How do I purchase additional printing credit?
The printer (jammed / did not print / smudged / tore up my print job). Can I get a refund?
I accidentally submitted a print job. Can I get a refund?
I forgot to log out and somebody printed from that computer. Can I get a refund?
How do I find out the status of my print account?
Can I print from my own computer to a lab printer?

 

INTERNET / WIRELESS

Is there wireless Internet on campus?
Yes. There is wireless coverage at nearly all major locations on campus. In addition, all residence halls with the exception of the Schafer and Village dorms also have at least one wired ethernet port in each room. Read more about Campus Wireless.

How do I connect to the wireless network?
The Campus Wireless page breaks down the options and includes a link to instructions.

How fast is the Internet?
The Warren Wilson campus is wired primarily fiber optic with a 250Mbps connection to the Education and Research Consortium of the Western Carolinas.

Can I setup my own wireless network in my room?
No. Warren Wilson College provides wide-spread wireless coverage. Nearly all indoor spaces and several common outdoor areas get wireless access. We do not allow users to operate their own access points due to their potential to disrupt the network. Unauthorized access points are considered a violation of the Computer & Network User Policy and will be removed from the network.

Do you allow P2P or Torrent traffic through your network?
Our network is prioritized for scholarly purposes and we actively prohibit any traffic that is consistently used for illegal streaming, sharing, and downloading of protected content. However, EDUCAUSE has information on legal ways of acquiring content. If you have questions, contact the Helpdesk.

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USER ACCOUNTS

What is included with my account?
As a Warren Wilson College student you will have access to a variety of services including a @warren-wilson.edu email account (currently through Zimbra Collaborative Suite), a Google Apps for Education account, Moodle online learning, WiFi access, a lab printing allotment, etc.

How long do I keep my account?
Students, employees, and volunteers accounts will remain active during the term of each individual’s association with the College and are subject to deletion upon termination of association with the College unless prior arrangement has been made with Computing Services and with the approval of the appropriate department chair or Cabinet member. Account holders are subject to the Computer and Network User Policy.
Continuation of a student’s email and network account through summer break is contingent on being registered for fall classes or being on Leave of Absence, a status that must be arranged with the registrar before the end of the previous semester. If you leave without registering even if you intend to return in the fall your email and network account will be deleted. At this time, all graduates will be allowed to keep their email addresses.

How do I reset my password?
Please visit our password reset page to clarify what you need help with.

How can I avoid phishing scams?
Great question. Read up!

How do I connect to my Google Drive or home directory (M drive)?
Please see our information on Google Apps for Education or Home Directories page for OS-specific instructions & information.

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NEW STUDENTS

Do you require students to bring computers?
Not at this time. Many choose to bring their own but we also have several computing labs on campus, the most prominent of which is located in the Bannerman Technology Center.

What type of computer should I bring to College?
The quick answer is bring what you are comfortable using. More specifically, we recommend any PC running Windows 7 or newer and Macs running OS 10.7+. If you are considering bringing a desktop, be advised that some dorms are wireless only. As this time, we do not recommend students bring a netbook, tablet, or other limited device such as an iPad as their sole means of computing.

What Antivirus software is recommended?
No specific software is required of all students but active protection, particularly for Windows-based systems is extremely important. The best protection is a cautious user who updates their system regularly. On top of that, we recommend whichever antivirus/antimalware software you are comfortable with.
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Many students have seen good results with freebies like Avast or BitDefender but there are many alternatives and the best protection changes often. If you do wish to purchase commercial protection, you may wish to visit www.varsitybuys.com for student discounted prices.

What Office software is recommended?
No specific software is required of all students but in the past students often purchase an Office productivity suite. That trend is changing however as more and more work is done on cloud platforms such as Google Docs (all WWC students, faculty, & staff receive an education account) or services like Prezi. Many Warren Wilson students opt for a free, open-source alternative such as LibreOffice (works with Windows, Mac, & Linux) or OpenOffice, etc. All of which offer functionality largely similar to the programs in the Microsoft Office suite (Word, Excel, Powerpoint, etc). If you do wish to purchase Microsoft Office or other commercial software, you may wish to visit www.varsitybuys.com for student discounted prices.

Do you offer any hardware or software discounts?
While our institution is not large enough to warrant bulk sales on campus, we do have relationships with several vendors that offer discounts to students. For new Mac computer purchases visit the Apple Education Store and use the zip code 28815 to search for Warren Wilson College.  For software you can check with www.varsitybuys.com. Many other vendors offer general student discounts and Back-to-School specials at that time of the year.

What else should I bring?
For students bringing technology to use in their rooms, we generally recommend they also bring a surge suppressor (i.e. power strip) that has a surge rating of 1100 joules or higher. Many students also purchase a portable flash drive for easy transport of documents but we do also provide unlimited Google Drive to each user. Some students opt to bring their own printers but everyone receives an allotment of lab print usage as well.

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PRINTING

What is my print quota?
Each semester you receive a free print allotment that works out to about 400 pieces of paper printed double-sided, grayscale. This amount accommodates the vast majority of our students.

How is printing cost calculated?
OK, here is how it goes. You start the semester with $30 in your PaperCut account. It’s on us; you are not charged for it. That $30 translates to roughly 400 pages double-sided & grayscale. A single-sided monochrome printed page costs your account 5 cents. A double-sided monochrome printed page costs 7-1/2 cents. See where we’re going with this? We want to encourage double-sided printing. If you are in a location with a color printer and you print in color your account is charged 50 cents per page, 75 cents double-sided. By the way, double-sided or duplex printing is the default on all network printers capable of it.

Does unused print quota roll over?
Your free quota is for that semester only (but you will get a new allotment with the new semester).
Any printing credit you purchased but do not use will roll over to the next semester and will expire at the end of that semester. That is, it will roll over once.

If my class requires more printing, may I have a larger free quota?
Everybody starts the semester with the same amount of “free” printing. (It really isn’t free, but you probably realize that.) Some classes require you to buy books that cost more than other classes’ books. Some classes require you to buy paints. Some classes have a lab fee. We looked at printing patterns and attempted to come up with a number of free pages that would work for the majority of students. If you are taking classes that will require a large amount of printing in a semester you should be prepared to purchase enough pages to accommodate the requirement. However, you should not automatically assume you will go beyond your quota. We do not recommend purchasing ahead of time.

How do I purchase additional printing credit?
Additional printing credit can be purchased online at any time day or night. Simply visit the Print Management site and choose Purchase. You will select the amount in $5.00 increments which will be billed to your student account. You will then be able to continue printing immediately.

The printer (jammed / did not print / smudged / tore up my print job). Can I get a refund?
Yes. Bring the damaged print job to the helpdesk in Bannerman within 24 hours and it will be refunded to your account. After 24 hours we will not be able to make the adjustment. If the job was submitted and the printer failed to print, PaperCut will automatically refund the amount to your account.

I accidentally submitted a print job. Can I get a refund?
No. Remember that this system is in place to reduce wasteful printing. Please print mindfully and responsibly.

I forgot to log out and somebody printed from that computer. Can I get a refund?
You are responsible for any printing done from a computer you are logged onto. You should log off any time you leave a computer.

How do I find out the status of my print account?
Go to your PaperCut Profile (on campus only) and log in with your network username and password.

Can I print from my own computer to a lab printer?
Some lab printers allow Web Print as long as your document is in PDF (the Helpdesk crew in Bannerman can assist if your document is not already a PDF). Then log into print management, and select Web Print following the prompts to choose location, number of copies, etc.

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