Customer Service Hotline

Building Resident:

The first step to take in any work-related area is to contact your building manager (often your RD or AC) and request a work order. All work orders for a building need to be submitted by the building manager, primarily to avoid duplicate orders. If the work does not get done in a timely manner, is not satisfactory, or you have any other problems, you should again follow up with your building manager. If you still need further assistance, contact Customer Service at the Customer Service Hotline at (828) 771 3074 or fmcs [at] warren [dash] wilson [dot] edu.

Building Manager:

The first step to take in any work-related area is for you, the building manager, to submit a work order online at TMA. If the work does not get done in a timely manner, is not satisfactory, or you have any other problems, the second step is to contact Customer Service at the Customer Service Hotline at (828) 771 3074 or fmcs [at] warren [dash] wilson [dot] edu. More complicated projects may require additional dialgoue.