Commonly Asked Questions Regarding Work Orders

Who can put in work orders?

Who is my RD or building manager?

Why was my work request refused?

What if I just want to hang something from the wall?

I am ordering a new appliance or piece of equipment.
Do I need to put in a work order when all I am doing is purchasing some equipment?


If I put in a work order, will my department be charged for the work?

Can't I do the work myself?


Who can put in work orders?
Only building managers and residence hall directors, RD's,  can submit orders directly to FMCS for acceptance or rejection. Building Occupants can submit a work request to the Building Manager or RD through the inside page. The RD or Building Manager will receive and email of the request and they will submit it or reply to the Building Occupant with the reason why it is being rejected. Building Occupants are welcome and encouraged to alert their building manager to any issues that might require a work order.
Why?
The building manager or RD is responsible for that building and/or area and must be aware of all work going on in her/his building. In addition, having one person enter work orders for a building avoids duplication of work orders.



Why was my work request refused?
A request for work is refused if it is a duplicate request that has already been received, does not contain a specific location in the building, vague and unclear.


What if I just want to hang something from the wall?
Please, please do not use nails, hooks with sticky pads, or any other item to hang pictures. Eventually, we will need to repair these holes. There is one exception, the 3M Command System. These sticky pads are a lot like 3M post-it notes. They will not damage the wall or wood if used properly. You can get these from the Campus Store. Make sure to use the appropriate hook rated for the weight. Call FMTS Customer Service at ext. 3074 if you need help. When you want to remove the hook, call us. We know the right way to remove them without damaging the walls or door/window frames.



I am ordering a new appliance or piece of equipment.
Do I need to put in a work order when all I am doing is purchasing some equipment?

Yes, We really appreciate a work order for this. Why? Often the new equipment requires additional electrical service, ductwork or plumbing. We can save ourselves and you a lot of aggravation by contacting us first to assess your needs. Often there are Building Code compliance issues. Often we must add electrical, plumbing or mechanical service for your equipment. Sometimes, this can be very expensive. Finally, we attempt to purchase Energy Star energy-efficient equipment. We know what to look and ask for in equipment to ensure we remain a sustainable campus.



If I put in a work order, will my department be charged for the work?
Here are the guidelines: If the equipment is departmental equipment, purchased from a department budget, we will charge you for the repair. If you are asking for a modification or improvement to your building new electrical service, new lights, adding a refrigerator, etc, the answer is yes. You need to get approval from your department, your dean, and your building manager before proceeding. We will not charge you for labor if we perform the work in-house. If you need the service soon, we will contract out this work and charge you the labor. If this is damage or repair to a building or building system we will pick up all costs.



Can't I do the work myself?
Please, NO! There are several reasons why. Modifying a building structure can have dire consequences. There may be load bearing walls or code issues may be involved. Your work might just burn down a building! Please contact us first.