Information Technology Services (ITS) Crew

Every student at Warren Wilson College works.
What work crew will you choose?

An ITS student helps a client with their computer.

ITS Crew members are some of the most helpful folks on campus. Most come to Warren Wilson with very little technical experience and they learn valuable transferable skills along with technical skills in their time on Crew. They typically develop into people capable of finding solutions for all sorts of issues. Whether one has zero experience with technology or loves tinkering with Raspberry Pis or VPNs when schoolwork is done, one can find their place on ITS Crew. They deploy, support, and fix all computing and technology equipment and services at WWC with the guidance of ITS staff.

Crew members are mentored and taught by an ITS staff team that is dedicated to helping them grow and who model collaboration and leadership across skill sets.

Students in all majors succeed on this crew, from Creative Writing to Data Science. Those who wish to dive deeper in areas such as networking, coding, and educational technology will have the chance to do so as they build basic IT support and customer service skills and gain more experience on crew.

“One thing I really enjoy about working on ITS is the fact that we get to interact with almost everyone on campus. After 3 years on the crew, most of the faculty and staff on campus know me. It’s a cool feeling. A big part of the job is problem solving. I’ve learned how to break big problems down into smaller problems and work on it from there to narrow down the list of possible solutions to find the right one.”

Mark Hendrick

Why Work Crews?

Part of your work experience is reflection, helping ensure that you achieve both your own educational goals as well as our Common Learning Outcomes. These distinguish our Work Program, giving it focus and relevancy that set it apart from a federal work-study or your average part-time job. Each crew in the Work Program identifies crew-specific goals as well. These outline skills and abilities your supervisor will teach you during the semester.

Our Common Learning Outcomes

Professionalism & Work Ethic: accountability, effective work habits, punctuality, dependability, time management, integrity, and commitment to the well-being of the community.
Critical Thinking and Problem Solving: working with available resources to creatively address issues and solve problems, and gaining confidence to make decisions.
Communication: the ability to convey and receive information effectively with intentionality, honesty, and confidence in both speech and writing.
Collaboration & Teamwork: actively collaborate with peers to achieve common goals, Distribute labor fairly, and hold each other accountable as committed members of a group.
Civic Identity: understanding your active influence within the community and how your decisions directly impact the work around you.

ITS Crew Learning Goals

Troubleshooting technical issues
Computer skills/training
Customer service
Working as part of a flexible, multi-talented team